Frequently Asked Questions

1. Click on the “Shop by Brand” or “Shop by Category” tab.

2. Click on the ‘category’ you wish to search.

3. Select ‘add to cart’ once for each item required. For items with colour variations click ‘select options’ or select the image of the product and enter the amount of each colour of item you would like to order.

4. To check the order or make amendments hover over the blue shopping bag in the header (upper right corner) and click ‘view cart’. If required delete mistakenly ordered items. To add further items click the ‘shop’ tab and continue creating the order.

5. Finally check the order by selecting ‘view cart’ by hovering over the shopping bag in the upper right corner.

6. Click the button ‘proceed to checkout’ if you have checked the cart and would like to order the items in it.

7. If you already have an account, you can login with your existing account. If you do not have an account yet you could choose to register or to proceed as a guest. If you register you do not have to fill in all of your personal information for your next order.

8. Enter all required information on the checkout page. Choose your preferred payment method, enter the details and click ‘place order’.

9. You will receive an email confirming the order and its order number.

10. When using Bank Transfer you can deposit the payment for the order into our account mentioned in the order confirmation referencing the order number.

11. Once funds are received the order will be processed and a tracking number for the package will be emailed to you. You can monitor parcels by clicking track my item. You will receive an email confirming completion of the order.

When you place an order, you will receive the confirmation in your email. You can also find the order information when you log into your account and click on orders.

You can add a coupon to your order when you go to your shopping cart. Beneath the cart totals you should fill in the code of the coupon and press apply coupon. Now your coupon is added to your order.

We offer the following forms of payment:

PayPal

American Express

VISA

Bank Transfer

MasterCard

Afterpay

When something went wrong while paying for your order please contact us [email protected] or leave a voice mail for Tony on 07 5400 8709 .

We will endeavor to ship the orders on the next business day.

THYSOL has partnered with Australia Post and can therefore offer reliable, rapid delivery times, and most importantly with tracking.

Estimate delivery times throughout Australia (standard delivery):

Brisbane: 2 business days

Sydney: 3-4 business days

Melbourne: 3-4 business days

Adelaide: 5-6 business days

Perth: 5-6 business days

Darwin: 5-6 business days

Yes, we offer express delivery. When you choose express delivery you will receive your order normally within 1-4 business days.

All orders above $200 have free standard shipping. The shipping rates for order below $200 are:

Standard (ETA: 3-7 business days): $12,95

Express (ETA: 1-4 business days): $19,95

FREE Click & Collect – from our Depot at 1 Seib Road Eumundi, QLD

To track your order, please visit the tracking a parcel page of Australia post and fill in your tracking number.

Yes, absolutely!!**.
All of our products are designed with quality and durability in mind.

In the rare case warrantee is required a standard warranty period of 30 days for all products applies (from the date of purchase) unless otherwise stated;

Kinesiology tape

Veterinary kinesiology tape

Fascia massage tools

Silicone cupping sets

IASTM tools (Lifetime Guarantee*)

Floss bands

Trigger point massage tools

Massage guns (1-year warranty)

Fascia cream & wax

Training Equipment

Acupressure cross patches

Kinesiology taping books

Pre taping sprays

Taping accessories

*Applies under normal clinical usage
**No warranty for commercial usage

All products can be returned within 30 days after purchasing keeping the return conditions in mind.
If you would like to request a return/exchange or report an issue, please send an email to [email protected] and we will review your specific case.

Our return policy is 30 days after product purchase. If you return your goods within 30 days we can offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Several types of goods are exempt from being returned.

Gift cards

Downloadable software products

Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)

Books with obvious signs of use

CD, DVD, software that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to [email protected] and wait for a reply from our sales team (within 5 working days) before sending your item to us.

Unless otherwise agreed, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you want to return, or exchange an item send us an email to [email protected] include a brief description with the reason of returning the product, the original order number and a photo/video if applicable. Wait for a reply (within 5 working days) before sending your item to us. To complete your return, we will require a receipt or proof of purchase and LOT/Batch number from the packaging (where applicable). Please do not send your purchase directly back to the manufacturer.

If requested, to return your product, you should mail it to: THYSOL Australia, C/o Zebra Lymphatic, 1 Seib Road, Eumundi, Queensland, 4562 Australia.

Depending on where you live, the time it may take for an exchanged or replacement product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Sometimes postage goes missing. THYSOL Australia’s responsibility ceases once we have deposited your products with the postage contractor. We highly recommend when checking out with your order online that you consider; signature on delivery/loss or damage insurance. If items don’t arrive at the end destination we will lodge a dispute query with the freight carrier. In out experience even in favourable cases a reimbursement of up to $50 may be possible therefore insurance should always be considered.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to you via the original method of payment, within a certain time period (approx 10 working days). Please be aware that some external payment providers can then take up to 30 days to credit funds back to an account or card.

If you think you haven’t received your refund yet, first check your bank or Paypal account. Then contact your card company, it may take some time before a refund is officially posted to your account.

Alternatively, contact your bank or Paypal. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

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