Orders that exceed $120.00 are eligible for FREE STANDARD SHIPPING. We will endeavor to process orders placed before 3 pm the same business day. Orders after 3 pm will be shipped the next business day. THYSOL Australia has partnered with Australia Post and can therefore offer reliable, rapid delivery times.
Estimate delivery times throughout Australia (standard delivery):
- Brisbane: 2 business days
- Sydney: 3-4 business days
- Melbourne: 3-4 business days
- Adelaide: 5-6 business days
- Perth: 5-6 business days
- Darwin: 5-6 business days
For express delivery: 1-4 business days
Order tracking
To track your order, please visit the tracking a parcel page of Australia post and fill in your tracking number.
Returns
THYSOL offers a flexible return and refund policy. If you’ve received your order and it is not according to your expectation simply return the product to us within 30 days. The item’s must be unused and in their original condition and packaging must be intact. Upon receipt of the item’s (adhering to the above stated terms) THYSOL will exchange your product for another item or refund your purchase in full, the choice is yours. Check our full return and refund policy here.
Lost or delayed items
If an item is delayed or lost, please wait the standard 8 days plus 15 days due to covid-19 delays (from the date of placing the order). Contact THYSOL Australia ([email protected]) of the delay and include your full name, address, order number and contact details and we will initiate a claim on your behalf for lost or delayed items.