FASCIQ® Premium Athletic Sports Tape

1. Click on the “Shop by Brand” or “Shop by Category” tab.
2. Click on the category you wish to search.
3. Select ‘add to cart’ once for each item required. For items with colour variations click ‘select options’ or select the image of the product and enter the amount of each colour you would like to order.
4. To check the order or make amendments, hover over the blue shopping bag in the header (upper right corner) and click ‘view cart’. If required, delete mistakenly ordered items. To add further items, click the ‘shop’ tab and continue creating the order.
5. Finally, check the order by selecting ‘view cart’ by hovering over the shopping bag in the upper right corner.
6. Click the button ‘proceed to checkout’ if you have checked the cart and would like to order the items in it.
7. If you already have an account, you can log in with your existing account. If you do not have an account yet, you can register or proceed as a guest. If you register, you do not have to fill in all of your personal information for your next order.
8. Enter all required information on the checkout page. Choose your preferred payment method, enter the details and click ‘place order’.
9. You will receive an email confirming the order and its order number.
10. When using Bank Transfer, you can deposit the payment into our account mentioned in the order confirmation, referencing the order number.
11. Once funds are received, the order will be processed and a tracking number for the package will be emailed to you. You can monitor parcels by clicking track my item. You will receive an email confirming completion of the order.

We offer the following forms of payment:

• PayPal
• American Express
• VISA
• Bank Transfer
• MasterCard
• Afterpay

We are a small family owned business. Orders are packed and collected by Australia Post on Monday, Wednesday and Friday.

Estimated delivery times throughout Australia after handover to Australia Post (standard delivery):

• Brisbane: 2 business days
• Sydney: 3-4 business days
• Melbourne: 3-4 business days
• Adelaide: 5-6 business days
• Perth: 5-6 business days
• Darwin: 5-6 business days

All orders above $200 have free standard shipping. The shipping rates for orders below $200 are:

• Standard (ETA: 3-7 business days): $12.95
• Express (ETA: 1-4 business days): $19.95
• FREE Click & Collect – from our depot at 1 Seib Road, Eumundi, QLD
• New Zealand: Standard (ETA: 3-7 business days): $14.95
• New Zealand: Express (ETA: 1-4 business days): $24.99

It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. Please double-check your confirmation email immediately after placing an order. Once an order has been processed and shipped, we are unable to make any changes.

Returned to Sender (RTS)

If a package is returned to THYSOL due to an incorrect address, missing information (such as a missing apartment number), or failure to collect the parcel from a post office, the following policy applies:

• Original shipping costs: the original shipping fee paid at checkout is non-refundable, as this service has already been rendered by the carrier.
• Refund process: a refund for the physical items (minus the costs mentioned above) will be processed once the package has been physically received and inspected at our warehouse.
• Reshipping: we do not automatically resend returned packages. If you still wish to receive your items, you will need to place a new order with the correct shipping details.

Yes, absolutely!** All of our products are designed with quality and durability in mind.

In the rare case a warranty claim is required, a standard warranty period of 30 days applies to all products (from the date of purchase), unless otherwise stated:

• Kinesiology tape
• Veterinary kinesiology tape
• Fascia massage tools
• Silicone cupping sets
• IASTM tools (lifetime guarantee*)
• Floss bands
• Trigger point massage tools
• Fascia gun (1-year warranty)
• Fascia cream & wax
• Training equipment
• Resistance bands
• Acupressure cross patches
• Kinesiology taping books
• Pre-taping sprays
• Taping accessories

* Applies under normal clinical usage
** No warranty for commercial usage

All products can be returned within 30 days after purchase, keeping the return conditions in mind. If you would like to request a return/exchange or report an issue, please send an email to [email protected] and we will review your specific case.

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Several types of goods are exempt from being returned:

• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable):

• Books with obvious signs of use
• CD, DVD or software that has been opened
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

• If requested, mail your product to: THYSOL Australia, C/o Zebra Lymphatic, 1 Seib Road, Eumundi, Queensland, 4562 Australia.
• Depending on where you live, the time it takes for an exchanged or replacement product to reach you may vary.
• If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
• Sometimes postage goes missing. THYSOL Australia’s responsibility ceases once we have deposited your products with the postage contractor. We highly recommend that you consider signature on delivery or loss/damage insurance when checking out. If items don’t arrive, we will lodge a dispute with the freight carrier. In our experience, even in favourable cases a reimbursement of up to $50 may be possible, so insurance should always be considered.

First check your bank or PayPal account. Then contact your card company; it may take some time before a refund is officially posted to your account. Alternatively, contact your bank or PayPal, as there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected] or telephone Tony on 07 5400 8709.

• Log into your account
• Go to your account details
• Press edit
• Fill in your current password and your new password
• Press save changes

• Log into your account
• Go to your dashboard
• Go to shipping address
• Change your address
• Press save address